Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Delivery to Europe typically takes 7–20 business days. We offer free shipping on all orders.
Do you ship worldwide?
Yes, we ship internationally. Delivery outside Europe may take 14–30 business days.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also track your order at lurette.shop/tools/tracking.
Product
How do the earbuds work?
Lurette earbuds connect via Bluetooth to your device. Simply pair them in your device's Bluetooth settings and enjoy seamless audio.
Are they suitable for all ear sizes?
Yes, the earbuds come with multiple ear tip sizes to ensure a comfortable and secure fit.
Are they water resistant?
Yes, Lurette earbuds are designed for everyday use and are resistant to sweat and light moisture.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging. EU customers have a 14-day cooling-off period by law.
How do I start a return?
Contact us at support@lurette.shop and we'll guide you through the process.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely through Shopify Payments.